Strategic plan key themes

This form is for Insight and Oversight Group members to feedback on the developing key themes for the Integrated Urgent Care Strategic Plan document. These themes will form the framework in which the detailed service review will be built on.

Please respond by 5pm Monday 11th August 2025.

Introduction

Thank you for taking the time to review the themes and provide your comments.

You have a copy of the four draft themes, how they are informed by the engagement, and how they relate to the NHS 10 Year Plan.

Please see an outline of the 4 draft themes below, and comment on their wording.

Accessible
Efficient
Clinical excellence
Agile, innovative and responsive

We are asking members of the Insight and Oversight Group to comment to help us to form the strategic plan document.

There are different types of knowledge within the group, so if there is something that you do not understand the full details of, please do not worry.

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Theme 1 - Accessible

Theme	Descriptive Statement	Engagement Themes	Will include - details
Accessible	Ensuring every patient can easily and intuitively access the appropriate care, in the right setting, from the right professional	1. Respondents want user-friendly digital platforms to guide them to the right service. 2. Suggestions include AI-driven or self-led triage tools to help people assess urgency and choose the right service 3. There’s a strong call for clearer, jargon-free communication and public education campaigns.	Digital (enabled, inclusion. NHS App) Signposting to services Communication (public and staff awareness) 24/7 access Direct booking of appointments (not walk-in) Compassionate care that makes people feel safe Rurality and limited transport

Please comment on the descriptive statement. Does it make sense? Do you have any suggested changes?

Is anything missing from the details? Are they under the correct theme?

Please comment on the descriptive statement. Does it make sense? Do you have any suggested changes?

Theme 2 - Efficient

Theme	Descriptive Statement	Engagement Themes	Will include - details
Efficient	Ensuring delivery high-quality care and value for money using digital tools, shared data, and strong partnerships to improve outcomes. Designed to support future needs by making the best use of space, staff, and resources through joint working and continuous learning	1. Emphasis on improving the quality, responsiveness, and coordination of care.	Single point of access Seamless transfer Single triage Trusted Assessor Automated sign-posting system (Directory of Service) Shared care record Productivity Medical optimisation

Is anything missing from the details? Are they under the correct theme?

Theme 3 - Clinical excellence

Theme	Descriptive Statement	Engagement Themes	Will include - details
Clinical excellence	Working together across healthcare, respecting patient choices, and providing the right care in the right place. Committed to safe, high-quality care for all, with shared learning and continuous improvement in urgent and wider clinical services	1. Make urgent care more personalised and locally focused 2. People want better integration between services and clearer visibility of what each offers.	Making every contact count (preventative and proactive) Integrated with other services (especially primary care) Clinically appropriate Sustainable Best for the patient not the clinician Staff training

Please comment on the descriptive statement. Does it make sense? Do you have any suggested changes?

Is anything missing from the details? Are they under the correct theme?

Theme 4 - Agile, innovative and responsive

Theme	Descriptive Statement	Engagement Themes	Will include - details
Agile, innovative and responsive	Ensuring delivery high-quality care and value for money using digital tools, shared data, and strong partnerships to improve outcomes. Designed to support future needs by making the best use of space, staff, and resources through joint working and continuous learning	1. Respondents want faster, more accessible urgent care with reduced wait times and easier appointment booking 2. Improving or centralising access with better triage and faster callbacks.	Resilience's Flexibility Staffing and skill mix Local understanding Care closer to home Responsive to change, (demand, season, policies) Partnership working Fit for the future

Please comment on the descriptive statement. Does it make sense? Do you have any suggested changes?

Is anything missing from the details? Are they under the correct theme?

10.

Across the 4 themes.... are the themes clear? Is anything missing?

11.

Do you have any comments about how the NHS 10 Year Plan has been reflected in the themes and descriptions?