Ask us something - do you have a question, or want to tell us something about health & wellbeing in Suffolk & north east Essex?

Thank you for getting in touch via our engagement platform Let's Talk SNEE.  I have been in touch with colleagues in order to best direct your question and our Patient Advice and Liaison Service have asked that you get in touch with them directly.  They can be contacted by:

Freephone: 0800 389 6819
(between 9:30am – 3:00pm Monday – Friday, excluding bank holidays)

Email: pals@snee.nhs.uk

Patient Advice and Liaison Service (PALS)
Endeavour House
Russell Road
Ipswich
IP1 2BX

More information about our Patient Advice and Liaison Services can be found at https://suffolkandnortheastessex.icb.nhs.uk/have-your-say/patient-advice-and-liaison-service-pals/ 

Thank you for getting in touch.  If you are referring to the form to indicate which area of SNEE you are interested in, then please go to https://www.letstalksnee.co.uk/update-your-user-profile/surveys/update-my-user-profile and complete the form.

Alternatively you can update your user profile yourself by logging on then clicking on your name at the top right of the home screen and selecting My Account.  You can then select which areas you are interested in and click Save.

Thank you for getting in touch via our engagement platform, Let's Talk SNEE.  Your question was forwarded to our Patient Advice and Liaison Team who have provided the following response:

"Holistic ADHD Solutions Ltd has been required to temporarily suspend services while concerns around how the organisation is being managed, including risks to consistent and continuous delivery of services. We want to reassure you that this action is a precaution to ensure your care remains safe and well supported without any disruption.

To make sure your care continues safely and without delay, your clinical information is being securely transferred to CARE ADHD. CARE ADHD is a provider commissioned by Norfolk and Waveney ICB under NHS Right to Choose and they will now take over your treatment and medication support.

What happens next

CARE ADHD may ask for your help to get you set up on their clinical system. This may include sending copies of any ADHD assessment reports, outcome reports, or recent clinical letters to help avoid unnecessary reassessment.

Please be assured that CARE ADHD will be contacting all affected patients as soon as they can. 

If you have questions about the transfer of your information, or if you wish to object, please contact Norfolk and Waveney ICB via [nwicb.mentalhealthteam@nhs.net]. or consider ADHD.Net FAQs - Norfolk & Waveney Integrated Care System (ICS

Thank you for your patience while we make sure your care continues safely.

Thank you for getting in touch via Let's Talk SNEE. 

For more details about observership at Ipswich Hospital, please contact the work experience team at 

workexperience@esneft.nhs.uk 

More information about the opportunities available, along with an application form, can be found at https://www.esneft.nhs.uk/work-and-learn-at-esneft/learning-and-development/ 

Thank you for getting in touch via Let's Talk SNEE.

The platform is primarily designed as an interactive tool so simply displaying a poster may not be best way to get the information out to people.

However, I would be happy to include any information in our regular newsletters which go out to all participants registered on the platform (approx. 1200).  The newsletter is usually distributed on a Friday, so please send copy to paula.martin@snee.nhs.uk by 10am on Fridays, to be included in that week’s newsletter.

Thank you for getting in touch via our engagement platform Let's Talk SNEE.

In order to change an appointment you would need to contact the provider of the service.  If it is with your GP or practice nurse you should contact the practice direct.  If it is with a hospital clinic, you should contact the relevant hospital.  

The Patient Advice and Liaison Services (PALS) teams will be able to help you further.  Below are the details for teams at  Colchester, Ipswich and West Suffolk Hospitals, as well as the contact details for the Integrated Care Board PALS team:

Colchester Hospital PALS Team:   

• Call us using our Freephone number 0800 783 7328
• Call us on 01206 742683 (extension 2683)
• Email us at pals@esneft.nhs.uk (please state that your enquiry relates to Colchester Hospital in the subject line)
• Write to us at:   Patient Advice and Liaison Service, Colchester Hospital, Turner Road, Colchester, CO4 5JL 

Ipswich Hospital PALS Team:   

• Call us using our Freephone number 0800 328 7624
• Call us on 01473 704 781 (extension 6781)
• Email us at pals@esneft.nhs.uk (please state that your enquiry relates to Ipswicj Hospital in the subject line)
• Write to us at:   Patient Advice and Liaison Service (S617), Ipswich Hospital, Heath Road, Ipswich,  IP4 5PD 

West Suffolk Hospital PALS Team:

• Telephone: 01284 712555
• Email: PALS@wsh.nhs.uk

Suffolk and North East Essex Integrated Care Board PALS Team:

• Freephone: 0800 389 6819 (between 9:30am – 3:00pm Monday – Friday, excluding bank holidays)
• Email: pals@snee.nhs.uk 
• Write to us at: Patient Advice and Liaison Service (PALS), Endeavour House, Russell Road, Ipswich, IP1 2BX

Thank you for contacting us via our engagement platform Let's Talk SNEE.  The phlebotomy service in Suffolk is run by East Suffolk and North Essex Foundation Trust (ESNEFT).  Their Patient Advice and Liaison Service (PALS) should, therefore, be able to answer your question.  They can be contacted at:

• Freephone number 0800 328 7624
•  01473 704 781 (extension 6781)
• Email:  pals@esneft.nhs.uk(External link)(External link) 

More information about the service offered by PALS can be found at https://www.esneft.nhs.uk/your-visit/before-you-arrive/patient-advice-service-pals/(External link)(External link)

The PALS offices are open Monday to Friday, 8 am – 4 pm (excluding bank holidays)

Outside these hours, please leave a voicemail message or send an email and you will be contacted as soon as possible during the next working day.

We hope this helps to answer your question, but please do not hesitate to get back in touch if we can help further.

Thank you for getting in touch via our engagement platform, Let's Talk SNEE.  Your enquiry was passed to colleagues who have advised that, as your enquiry is about ESNEFT systems, it would be best directed to the (PALS) Team at Colchester Hospital.  They can be contacted at:

• Freephone number 0800 783 7328
• 01206 742683 (extension 2683)
• Email:  pals@esneft.nhs.uk(External link) 

More information about the service offered by PALS can be found at https://www.esneft.nhs.uk/your-visit/before-you-arrive/patient-advice-service-pals/(External link)

The PALS offices are open Monday to Friday, 8 am – 4 pm (excluding bank holidays)

Outside these hours, please leave a voicemail message or send an email and you will be contacted as soon as possible during the next working day.

Thank you for getting in touch via our engagement platform Let's Talk SNEE.  We will contact colleagues who presented at the Transport and Health workshop to see if they are prepared to share their presentations on the platform.

Thank you for submitting a question on Let's Talk SNEE. 

We would love to help you with your engagement project, please go to https://www.letstalksnee.co.uk/request-a-project where you will find out more information about using Let's Talk SNEE, along with a form to complete to request a project.