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The timely identification of the people who are approaching the end of their lives, communicating this with them, and those who are important to them with sensitivity and honesty.
The eliciting, recording and supporting of people’s preferences for care in the last phase of life, ensuring these are accessible to all parts of the health and social care system.
The treatment of people at the end of life equitably as individuals, with dignity, compassion, and empathy, controlling symptoms 24 hours a day.
How we can work together to know we have made a difference
The difference that you will see ...
We are using surveys to measure people’s satisfaction of the quality of the conversations we have with them and showing an annual improvement in the results.
We are measuring the extent to which care was coordinated around people’s priorities, whether people received the right care for their needs.
We are measuring the dignity and symptom control that people experience.
The continuation of the patient and carer survey system currently running in north east Essex and development of an equivalent survey system across Suffolk, demonstrating annual improvements in outcome feedback results.
How we will make a difference
Actions:
The timely identification of the people who are approaching the end of their lives, communicating this with them, and those who are important to them with sensitivity and honesty.
The eliciting, recording and supporting of people’s preferences for care in the last phase of life, ensuring these are accessible to all parts of the health and social care system.
The treatment of people at the end of life equitably as individuals, with dignity, compassion, and empathy, controlling symptoms 24 hours a day.
How we can work together to know we have made a difference
The difference that you will see ...
We are using surveys to measure people’s satisfaction of the quality of the conversations we have with them and showing an annual improvement in the results.
We are measuring the extent to which care was coordinated around people’s priorities, whether people received the right care for their needs.
We are measuring the dignity and symptom control that people experience.
The continuation of the patient and carer survey system currently running in north east Essex and development of an equivalent survey system across Suffolk, demonstrating annual improvements in outcome feedback results.
