JFP: Stay Well - Urgent & Emergency Care including Community

How we will make a difference

Actions:

• People are signposted to the most appropriate service for their needs every time, all the time.
• People in need receive timely emergency ambulance care and conveyance, with minimal delays, thus meeting the national standards.
• People always receive consistent care and support, minimising the need to access acute and emergency services unless clinically needed.
• People are treated in the right care setting, at the right time, by the right person. This includes access to health and social care alternative pathways, leaving the Emergency Department for true health emergencies.
• Within the Emergency Department, patients with an emergency are managed in a timely manner.
• Clinical care and treatment are delivered on time - aligned with best practice. Safety is never compromised.
• Staff are in the right place, at the right time with the appropriate skills to care for people and keep them safe.
• People with urgent and minor ailments/illnesses are managed outside of the Emergency Department, by urgent care services, every time, at all times.
• People on an urgent and emergency pathway are managed in the right care setting, at the right time to maximise their outcomes with operational processes in place to deliver this.
• Integrated Care Boards take responsibility for oversight of urgent & emergency care recovery, improvement, and transformation through the implementation of robust governance arrangements across the Integrated Care System and place-based systems.

How we can work together to know we have made a difference

The difference that we will measure ...

• Fewer patients cared for in A&Es as more are supported in by Urgent Community Response Services and integrated urgent care services.
• Fewer emergency admissions and a reduction in the rate of emergency inpatient hospital admissions for people aged 65 and over and a reduction in the average number of patients without a criteria to reside in a hospital bed.
• Increased capacity and quality of mental health support in emergency care 24/7.
• Improved quality, capacity and health outcomes of frailty assessments, therapy and social work services in emergency departments.

The difference that you will see ...

• People will experience an integrated single point of contact model of care, choosing which services are most appropriate for their immediate needs with a single system-wide approach to managing integrated urgent care, to guarantee same-day care for patients and a more sustainable model for practices.
• Improved quality and timing of ambulance responses, performance and patient handovers.