The Future of Urgent Health and Care Services

We are seeking your views on the way we currently commission urgent care.

Are you someone who has experienced urgent care services?
Supported a friend, relative, or a person that you care for to access urgent care?
Represent a community group?
A health and care professional?

Please take part using the tabs below & documents attached, or read on to find out more.


Urgent care is for an illness or injury that needs attention quickly but is not a life-threatening situation


Services that deliver urgent care include NHS 111, and the follow up services people are directed to, such as urgent treatment centres, GPs both in-hours and out-of-hours, dentists and pharmacies.

Cartoon image of a hand holding a mobile phone with CALL 111 on the screen, and the NHS logo


Urgent care provision should ensure that every person with an urgent health need has access to timely and right care, first time, every time.

This will ensure people receive appropriate treatment and care and results in emergency services being used for those that most need them.

Urgent care is different to emergency care, which is for life-threatening illnesses or accidents requiring immediate treatment from the ambulance service (via 999) and an emergency department (A&E).


Future Strategy

Organisations, staff, people and communities across Suffolk and north east Essex are co-producing a new Integrated Urgent Care Strategy.

The strategy will help shape how services are commissioned and delivered from 2027. There is a lot of work to do between now and then to ensure future urgent health and care services are fit-for-purpose for everyone.

Between May - July 2025, there will be many conversations and discussions about this work with different people. We are involving an Insight and Oversight Group of those representing service users, family carers, provider carers, operational staff, transformation staff, and voluntary and statutory partner organisations. They will make sure that the ideas suggested for the strategy are possible and deliverable.

This is an engagement exercise and while we may not be able to implement every suggestion, we genuinely welcome all contributions, which will help us shape the best outcomes for our population.

The Let's Talk SNEE platform will act as a central space for the information to be gathered to help co-produce the Integrated Urgent Care Strategy.

So, what do you think?

  • What are your ideas for new or improved urgent care services in the future?

  • How could people easily identify which urgent care services to contact and attend?

  • What would services and professionals need in place to help them provide timely and right care, first time, every time?

  • How could urgent care services be more accessible for you or someone you support?


Please take part by Wednesday 30th July, using the tabs below & documents attached.

  1. Share your views - your chance to share views and ideas for better urgent care - to be used by members of the public and healthcare professionals.

  2. Community Conversations - a form to log face-to-face conversations with individuals and groups

  3. Magic wand ideas board - imagine you have a magic wand to improve urgent care - enter your ideas and comment on other people's ideas.


If you have any queries, want to be involved further, or have a discussion, please be in touch with us: iucstrategy@snee.nhs.uk / 01473 770261

Hannah Pont, Urgent & Emergency Care Programme Lead, Suffolk and North East Essex Integrated Care Board
Su Conquer, Co-production Lead, Suffolk and North East Essex Integrated Care Partnership

We are seeking your views on the way we currently commission urgent care.

Are you someone who has experienced urgent care services?
Supported a friend, relative, or a person that you care for to access urgent care?
Represent a community group?
A health and care professional?

Please take part using the tabs below & documents attached, or read on to find out more.


Urgent care is for an illness or injury that needs attention quickly but is not a life-threatening situation


Services that deliver urgent care include NHS 111, and the follow up services people are directed to, such as urgent treatment centres, GPs both in-hours and out-of-hours, dentists and pharmacies.

Cartoon image of a hand holding a mobile phone with CALL 111 on the screen, and the NHS logo


Urgent care provision should ensure that every person with an urgent health need has access to timely and right care, first time, every time.

This will ensure people receive appropriate treatment and care and results in emergency services being used for those that most need them.

Urgent care is different to emergency care, which is for life-threatening illnesses or accidents requiring immediate treatment from the ambulance service (via 999) and an emergency department (A&E).


Future Strategy

Organisations, staff, people and communities across Suffolk and north east Essex are co-producing a new Integrated Urgent Care Strategy.

The strategy will help shape how services are commissioned and delivered from 2027. There is a lot of work to do between now and then to ensure future urgent health and care services are fit-for-purpose for everyone.

Between May - July 2025, there will be many conversations and discussions about this work with different people. We are involving an Insight and Oversight Group of those representing service users, family carers, provider carers, operational staff, transformation staff, and voluntary and statutory partner organisations. They will make sure that the ideas suggested for the strategy are possible and deliverable.

This is an engagement exercise and while we may not be able to implement every suggestion, we genuinely welcome all contributions, which will help us shape the best outcomes for our population.

The Let's Talk SNEE platform will act as a central space for the information to be gathered to help co-produce the Integrated Urgent Care Strategy.

So, what do you think?

  • What are your ideas for new or improved urgent care services in the future?

  • How could people easily identify which urgent care services to contact and attend?

  • What would services and professionals need in place to help them provide timely and right care, first time, every time?

  • How could urgent care services be more accessible for you or someone you support?


Please take part by Wednesday 30th July, using the tabs below & documents attached.

  1. Share your views - your chance to share views and ideas for better urgent care - to be used by members of the public and healthcare professionals.

  2. Community Conversations - a form to log face-to-face conversations with individuals and groups

  3. Magic wand ideas board - imagine you have a magic wand to improve urgent care - enter your ideas and comment on other people's ideas.


If you have any queries, want to be involved further, or have a discussion, please be in touch with us: iucstrategy@snee.nhs.uk / 01473 770261

Hannah Pont, Urgent & Emergency Care Programme Lead, Suffolk and North East Essex Integrated Care Board
Su Conquer, Co-production Lead, Suffolk and North East Essex Integrated Care Partnership

Page last updated: 10 Jun 2025, 11:09 AM