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If there is something you would like to share about health & wellbeing in Suffolk & North East Essex, then tell us here. Please note that whilst you do not have to be registered to the site to share your stories, it will help us to respond to you if you are.

Alternatively you can contact our Patient Advice & Liaison Service (PALS) & Complaints Team direct via email at

PALS: pals@snee.nhs.uk

Complaints: complaints@snee.nhs.uk



If there is something you would like to share about health & wellbeing in Suffolk & North East Essex, then tell us here. Please note that whilst you do not have to be registered to the site to share your stories, it will help us to respond to you if you are.

Alternatively you can contact our Patient Advice & Liaison Service (PALS) & Complaints Team direct via email at

PALS: pals@snee.nhs.uk

Complaints: complaints@snee.nhs.uk

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  • Dealing with getting older

    by Richard Hodge, 21 days ago

    Old age for me appeared to occur out of the blue, I like many joked about getting old but did not appear to be affected.

    A minor skin infection involved several weeks of visiting the nurses at the G P surgery which has not completely gone, The nurses were very kind and helpful at a time the were very busy.

    For the first time I realised how much I depended on and needed the NHS on a regular basis to deal with minor problems which affect my ability to continue to live a full life.

    Planning for the future is... Continue reading

  • Climate and nature emergency

    by exuberance , about 1 month ago
    I would like to see more evidence that all parts of the NHS and allied partners are taking the climate and nature emregncy seriously. The government aren't. I realise there are things going on behind the scenes, but it is not happeneing fast enough. There is a lot of energy and plastic waste for example. Tablets and medicines produce a lot of unnecessary waste.

    Better links with Public health to reduce obesity, poor diets, lack of supprt for breastfeeding is also a priority for me. It would save the NHS money to invest in these areas.

  • Bookings

    by Michael Watkins, about 1 month ago
    I cannot understand why it is not possible to book an appointment for the following day. Following a request to see a doctor, after blood tests, it took me a week to see a doctor, following an eight a m visit to our surgery.
  • Improving Access to GP surgeries - unmet need

    by Maureen, 2 months ago

    I think most people are aware of the difficulties in getting to see a GP. Where we live the practice book on the day appointments, which means, phone at 8am, or use the app to see if you can book a telephone appointment, or go and wait at the surgery to see if you can get an appointment. The queue on the phone can be 40 people ahead of you, when you finally get through, there are often no appointments left and patients are told to try the next day. I know of several people who having tried a few... Continue reading

  • Patient safety AvMA Report

    by Barbrob23, 10 months ago
    The ICS needs to challenge NHS England over recent 30% cuts in running costs funding patient safety will be at risk. NB NSFT report on avoidable deaths.... the following flagged at IES Alliance Engagement Meeting 30th June.
    'the charity for
    patient safety and justice

    Broken trust: making patient safety more than just a promise.

    Published: 29 Jun 2023

    Categories: Latest

    The Health Ombudsman today issued a report finding that the NHS lacks accountability and compassion towards patients when things go wrong.

    AvMA welcomes and endorses the recommendations made today by England’s Health Ombudsman in their report, ‘Broken trust: making... Continue reading

  • A&E

    by Gemma, over 1 year ago

    My dad was admitted to A&E on Sunday 18th December 2022, he was in a lot of of pain at home and an ambulance was 6 hours away. Luckily I was able to take him to A&E myself. They were inundated but saw him within 1/2 hr, I think that night they had 100 admits and then the next day declared a critical incident. It took a long time for him to get pain relief which then was given orally even after he had an iv cannula and had been told he couldn't have anything orally due to vomiting. He... Continue reading

  • All Good

    by martin gilbert, over 1 year ago
    My problems have always been handled very well whether by local service or by Colchester Hospital. No complates.
  • Ability to book appointments online

    by Colchgirl , over 1 year ago
    My surgery used to let you book appointments up to a month in advance online which was handy for not having to call the surgery and for remembering to book appointments for non urgent things like managing a condition.


    They took the online facility away during covid and now you have to call the surgery which wastes everyone’s time (mine snd the receptionists) as it just means the phone lines are constantly engaged!

  • Extended Surgery hours

    by MarieDelia, almost 2 years ago
    Hello from MarieDelia

    I would like 2 say that I have waited for GPSurgeries 2 catch up with the rest of Health care by extending hours & weekends!

    We live in a 24 hour world these days & whilst I appreciate GP's have an extended patient area, it could be achieved with have rostered doctors & nurses lists, maybe interchange with other surgeries where a busier period requires more help. Also look at employing people (retirees especially) who could do the administration, and are not hampered by family. They could work later as your receptionists in the evening & at... Continue reading

  • Long Term Condition Reviews

    by Tracy Brooke, almost 2 years ago

    I live with Dilated Cardiomyopathy and last year I had a really good experience of care, in the form of a long term condition review by my GP practice.

    I am a Changemaker for Cardiomyopathy UK and one of the points on our Agenda for Change is focused on better care planning for patients with Cardiomyopathy. Our desire to advocate for improved care planning for Cardiomyopathy patients comes from our members telling us that they felt ‘lost’ in the system, confused about what the following steps were in their treatment and how to access additional support. This is worrying as... Continue reading

Page last updated: 17 Apr 2024, 08:38 AM